At Mode & Opal, we’re committed to getting your order to you quickly, safely, and with care. Below is an overview of how we process and deliver your purchases.

Processing Times

Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays are processed the next business day.

Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details.

Delivery Timeframes

  • New Zealand: 2–5 business days after dispatch

  • Australia: 5–10 business days after dispatch

  • Rural or remote areas: Please allow a little extra time for delivery

These timeframes are estimates and may vary depending on courier demand or external factors beyond our control.

Shipping Rates

  • Standard Shipping: Flat rate of $7.95 NZD (nationwide)

  • Free Shipping: On all orders over $100 NZD

Shipping fees are non-refundable once your order has been dispatched.

Delivery Information

All orders are shipped via tracked courier services.
Please double-check your delivery details at checkout. We can’t take responsibility for delays or non-delivery caused by incorrect or incomplete addresses.

If your parcel is returned to us due to an incorrect address or failed delivery attempt, a re-delivery fee may apply.

Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please email us at hello@modeandopal.co.nz with your order number.
We’ll assist with tracking and make sure your order reaches you as soon as possible.

International Orders (coming soon)

We’re working on expanding our shipping options to include international destinations. Stay tuned for updates.

 

Frequently Asked Questions

If you can’t find your answer here, just send us a message at hello@modeandopal.co.nz we’re always happy to help.

We created Mode & Opal because we were tired of the ones that didn’t quite work. Hard to clean, awkward to sip from, or too heavy to carry.

Ours are made for real life. The spout is shaped for a natural sip (so you don’t have to pucker or strain), the lid is dishwasher-safe, and the handle and body is designed to feel balanced even when the bottle’s full.

Every detail is intentional, so you actually enjoy using it.

Only the lid and straw is dishwasher-safe. Place the lid open on the top rack of the dishwasher along with the straw.

Make sure the lid is properly clicked shut before placing it in your bag. Make sure both seals are in place and avoid overfilling it, especially with warm liquids that build up steam.

Our bottles are designed for cold or hot (not boiling) drinks. They can keep your drinks hot for up to 18 hours.

You can safely add warm liquids, but avoid boiling liquid or carbonated drinks. Pressure build-up could cause leaks, damage or injury.

Our current bottles hold 940ml, enough to keep you hydrated through a busy day, without feeling bulky. The 940ml fits some cup holders but not all.

The 770ml has a 75mm base and tapers at the bottom, so it fits most car cupholders. Some cars, particularly 4WDs and utes, have narrower or deeper holders, so it’s worth measuring yours.

If it’s 76mm or wider you’re all good. Note the boot adds a few millimetres.

We currently ship across New Zealand and Australia.

If you’re based somewhere else, send us a message, we might be able to arrange something special.

We aim to process all orders within 1–2 business days.

Delivery takes about 2–5 business days within New Zealand and 5–10 business days to Australia.

You’ll receive tracking details as soon as your order’s on its way.

Share information about your products, policies or If something’s not right, please email us at admin@modeandopal.co.nz within 30 days of receiving your order.

Include your order number and a few photos, and we’ll get in touch.

Can I cancel or change my order after my order is placed?